Frequently Asked Questions
About Care Home Compliance (CHC)

CHC provides hands-on, personalised support to keep care homes fully compliant with all regulations. We don’t just advise—we roll up our sleeves and work alongside you to identify potential risks, implement effective solutions, and ensure you are always ahead of any regulatory changes, particularly with the Care Quality Commission (CQC) and local authorities. Our goal is to prevent issues before they arise, ensuring your operations run smoothly.

CHC offers a range of Human Resources services designed to create a supportive, efficient, and legally compliant work environment. We assist with:

• Counselling: Providing confidential support to staff to help them manage both personal and work-related challenges.
• Staff Relationship Management: Strengthening team dynamics and fostering a culture of collaboration and respect.
• Personnel File Maintenance: Keeping your employee records organised, accurate, and fully compliant with legal requirements, so you are always prepared for audits or inspections.

CHC is deeply experienced in helping care homes maintain a strong, positive relationship with the Care Quality Commission (CQC). Whether you are preparing for an inspection or responding to feedback, we provide the support you need to meet and exceed CQC standards. We are not just about meeting the minimum requirements—we help you showcase the quality of care your team provides.

At CHC, we understand that complaints can be a sensitive issue, which is why we handle them with the utmost care and professionalism. Our team acts quickly to investigate and resolve complaints, ensuring transparency and fairness throughout the process. We are committed to protecting your reputation while maintaining the trust and confidence of residents, families, and stakeholders.

By taking on the complexities of compliance, HR management, and reputation protection, CHC enables you to dedicate your time and energy to providing the best possible care for your residents. We handle the behind-the-scenes work, so you can focus on what truly matters—your residents' well-being and your team’s performance.

Partnering with CHC is about more than just meeting regulations—it’s about transforming your care home into a place where quality, compliance, and compassion go hand in hand. We offer a bespoke service tailored to your unique needs, helping you not just survive in a challenging sector but thrive. With CHC, you get a partner who is as invested in your success as you are.