Care Home Compliance Services (CHC)
What we do
Our suite of services allows care homes to maintain the highest standards of care while navigating the complex regulatory landscape.
Our expert team offers comprehensive support, from streamlining operations to mastering CQC relationships.
Our suite of tailored services includes:
Regulatory Compliance
Safeguard your care home operations with our expert guidance on regulatory changes, minimizing risks and ensuring full compliance with care home regulations.
Human Resources Management
Enhance compliance with HR regulations through our services, including staff relationship management, personnel file maintenance, and fostering a positive work environment.
CQC Matters and Relationship
Build and maintain a strong relationship with the Care Quality Commission (CQC), ensuring ongoing compliance with care home regulations without compromising quality of care.
Complaints Handling and Investigation
Our expert complaints handling service ensures transparent and fair resolutions, helping you maintain compliance, protect your reputation, and retain trust with clients and stakeholders.
Contact us for a no-obligation consultation and learn how we can help your care home meet regulatory compliance.
Regulatory Compliance
Health & Safety Compliance:
We ensure your care home adheres to health and safety standards, conducting thorough risk assessments, developing safety plans, and implementing emergency preparedness protocols to protect both staff and residents.
Data Protection & GDPR:
We help care homes stay compliant with data protection regulations, including GDPR. Our services cover secure data handling, staff training on data privacy, and the implementation of robust security measures to safeguard sensitive information.
Fire Safety Compliance:
From conducting fire risk assessments to implementing fire prevention strategies and safety protocols, we help your care home meet all fire safety standards, ensuring the safety of your residents and staff.
Human Resources Management
Staff Training:
We provide tailored, sector-specific training programs to ensure your staff not only meet but exceed regulatory and care standards, enhancing the overall quality of care provided to residents.
Recruitment & Retention:
We assist in recruiting qualified, compassionate staff and develop strategies to retain your workforce, ensuring long-term stability and care continuity.
Performance Management:
Our performance management systems track staff performance, provide regular appraisals, and maintain high standards of care, ensuring continuous improvement across your team.
HR Compliance:
We ensure that your HR policies and procedures fully comply with employment law and Care Quality Commission (CQC) requirements, helping you avoid any legal or regulatory risks.
CQC Matters and Relationship
CQC Inspections:
Help care homes prepare for CQC inspections, including mock inspections and action plans.
Compliance Audits:
Conduct regular audits to ensure ongoing adherence to CQC standards.
Communication:
Facilitate effective communication with CQC, including reporting requirements and responding to inspection feedback.
Post-Inspection Support:
Provide support in addressing any areas of concern identified during inspections.
Complaints Handling and Investigation
Complaints Procedure Development:
Assist in creating a clear, robust complaints handling process.
Investigation Services:
Offer independent investigations into complaints to ensure transparency and fairness.
Resolution Strategies:
Develop strategies to resolve complaints effectively and prevent recurrence.
Staff Training:
Train staff on how to handle complaints professionally and sensitively, ensuring compliance with CQC standards.
Get In Touch
Complete the contact form and we will reach out to you to arrange a free, obligation-free introductory call to discuss your specific requirements